Bristol Balloons - Terms and Conditions
These Terms and Conditions do not affect your statutory rights.
If you do not agree to be bound by these Terms and Conditions you have a right to cancel your purchase within 14 working days commencing on the working day after you receive the voucher, providing there has been no flight booked (even if cancelled), which voids the cooling off period. Your cancellation must be made in writing and you must return the voucher or vouchers. If you do not cancel your purchase within this time period then you will be bound by all the Terms and Conditions. If you book a flight date within 14 days of purchase you are deemed to have accepted these Terms and Conditions.
This contract is made with you but you can give the flight to someone else, provided you inform Ballooning Network in writing. These Terms and Conditions will still apply, and “you”, in the rest of these Terms and Conditions will refer to that person.
The gift voucher entitles you to participate in a hot air balloon flight experience at a date to be arranged. This experience will include the preparation and inflation of the balloon, a flight in a hot air balloon and the recovery of the balloon at the end of the flight.
Expiry and Refunds
The gift voucher is valid for 12 months from the date of purchase (please note: the main flying season is March to October). If your flight is not taken whilst your voucher is valid you will lose your right to a flight and we will not make any refund in these circumstances. For this reason we strongly recommend you book your first flight attempt for a date at least six months before your gift voucher expires. All vouchers unless stated are non refundable.
We will refund you the purchase price of a Refundable Voucher if you do not wish to fly or your booked flight is cancelled and you do not wish to or cannot reschedule another date. You must inform us that you want a refund instead of flying, in writing or by email, prior to the voucher expiry date.
No refunds will be given on a Balloon Fiesta voucher, including a part refund if your flight takes place outside of the fiesta event itself.
The refund for a Refundable voucher will be made within 10 working days after we receive your notification (any refund will be made to the original purchaser of the voucher and to the payment method used when purchased). (A £25 admin charge will be deducted from all voucher refunds outside the 14 day cooling off).
All other vouchers are not refundable after 14 days from the date of purchase, however, Ballooning Network will consider refunds in exceptional circumstances. Requests for consideration must be made in writing, including an outline of the reason why, these are considered on an individual basis.
Refund credits may take a week or more to appear in some bank or credit card accounts after we have made the refund, this is outside of our control.
No refund will be made for a booking on a deposit basis.
Extensions and Upgrades
Once purchased, some types of voucher may be extended or upgraded, this will be subject to an additional fee (please note: upgrade, or extension, fees are non-refundable). In some cases we will extend the validity of the gift voucher for a further 12 months without charge, for instance if you are unable to fly through pregnancy. In all cases you must request an extension in writing, or by email, before your voucher expires.
If we are unable to fly
Our main flying season is from March to the end of October (Exclusive flights are available all year round). Flying is normally suspended completely during the period from November to February as ground conditions are usually too wet to fly large passenger balloons.
If we are forced to suspend flying for a prolonged period during our main flying season, due to restrictions imposed on us, which are totally outside of our control, we will extend the validity of the gift voucher by the period of the restriction.
We will also extend the validity of the gift voucher by an additional 10 days each time we are forced to postpone your flight during our main flying season, usually due to bad weather. The more times you try to fly during our flying season the more times we will extend your voucher.
If we do need to postpone your flight you must contact us again to rearrange another, allowing sufficient time for us to complete your flight before the expiry date of the voucher.
We do not accept liability unless caused by our negligence for any costs or expenses you incur if we have to postpone any flight, where the reason for the postponement is beyond our control. You must telephone to check that the flight has not been affected by adverse weather conditions in accordance with our instructions.
Booking your flight
Please quote your gift voucher number when booking your flight. Once you have booked a date you can still make an alteration provided you speak to us during office hours and give us 4 complete working days notice, excluding Saturdays, Sundays and Bank Holidays. We are not able to accept an out of hour’s voicemail message, email or text as an acceptable method of postponement.
If you do not give adequate notice of postponement as indicated above, or do not attend on time to take part in your booked flight, you will not be entitled to a re-scheduled flight or any refund. You are responsible for your travel arrangements to and from the meeting place and we do not accept liability for delays in your travel arrangements. We will dispatch meeting arrangements prior to your flight by first class post or email, but delays in their receipt will not be deemed a breach of contract.
Hot air balloon flights are completely dependent upon the weather and are regulated by the Air Navigation Order. If, in our judgement, the conditions are not safe or the flight would not be permitted under the Air Navigation Order we may postpone a flight at any time. If we do we will give you as much warning as our operational procedures will allow, but in order to ensure your safety we reserve the right to postpone a flight at any time up to the moment of launch.
Every flight is different. We plan for the balloon to be in the air for approximately one hour, but the pilot has the ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of landing. We cannot guarantee that a flight will be from any particular launch site, be in any particular direction, cover any particular distance or be at any particular height. The pilot, according to availability and weather conditions, will select which take off site to use.
The pictures in our brochures, websites and other media are used for illustration purposes only and the balloon and other equipment used may vary.
Your fitness to fly
The decision as to whether you are physically fit enough to fly is your responsibility and we are not qualified to express an opinion confirming your fitness one way or the other. You must not fly if you are suffering from any serious medical conditions or have recently undergone surgery unless you have a certificate of your fitness to fly from your doctor. You must not fly if you are pregnant or under the influence of alcohol or drugs.
If in our, or the pilot's, reasonable opinion you are under the influence of alcohol or illegal drugs when arriving for your flight you will not be allowed to take part. No refund will be payable in these circumstances nor will you be able to re-book your flight.
Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests and safety instructions issued by any of our representatives. The pilot has complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if, in his or her opinion, you would be a risk to the balloon, to other passengers or to yourself.
You should wear such appropriate clothing as detailed in our meeting arrangements document.
We are able to fly children between the ages of 9 and 16 provided they are over 4ft 6 inches/137 cm tall and are accompanied on the flight by a responsible adult.
Insurance and Liability
We carry insurance cover against the risk of injury or damage to passengers and their belongings during the course of our flights in accordance with European Aviation Safety Agency Directive. If you do not consider that the amount of insurance cover would be adequate to compensate you for any loss whether for death, personal injury or damage to your belongings you should take out your own additional cover. We will not be liable for any loss or damage to equipment and effects brought with you on the flight nor for death or personal injury above the level of our insurance cover unless it has been caused by our recklessness.
We cannot supervise vehicles parked at the meeting place. Vehicles and their contents are left at your own risk and no liability is accepted for any loss or damage to your vehicle or contents unless it is due to our negligence.
Voucher orders, for delivery by post, are sent by first class post (Monday to Friday). If a ‘Balloon in a Box’ has been ordered it will be sent by Special Delivery and require a signature upon delivery. The limit of our liability in the case of a failed or damaged delivery shall be the maximum of the original purchase price of the ‘Balloon in a Box’.
About these Terms and Conditions
These do not apply to complimentary vouchers, which have their own separate Terms and Conditions.
It is our intention that all the terms of the contract between us are contained in these Terms and Conditions, associated documents issued by us and our websites voucher descriptions, where voucher specific conditions may be contained. If you wish to rely upon any variation in these terms you should ensure that the variations are agreed in writing. In cases of disputes these shall be subject to the exclusive jurisdiction of the English Courts.
Ballooning Network Ltd, Trading as Ballooning Network, Bristol Balloons & Bath Balloons
23-51 Winterstoke Road, Bristol, BS3 2NP Reg England and Wales No. 4129672